Roadrunner Transportation Systems Ranked #2 in Logistics Management Magazine's Awards

Roadrunner Transportation Systems Ranked #2 in Logistics Management Magazine's Awards

These prestigious awards are determined through a thorough six-month, invitation-only survey conducted by the Peerless Research Group, which gathers feedback from over 3,000 qualified shippers.

Takeaways

• Roadrunner ranks #2 nationally in Logistics Management's 42nd Quest for Quality Awards.

• Company tops nationwide rankings in Value, Information Technology, and Operations categories.

• Semi-annual employee appraisals resulted in up to 40% salary increases for high performers.

• Claims ratio reduced to 0.2%, targeting zero-claims carrier status in North America.

CHICAGO, Oct. 9, 2025: Roadrunner Transportation Systems has been recognized as the second-best logistics carrier in the nation in the 42nd annual Quest for Quality Awards, as announced by Logistics Management magazine. This accolade highlights Roadrunner's reputation as a leading less-than-truckload (LTL) carrier in North America and serves as a significant milestone in the company's journey toward excellence in customer service and operational performance.

These prestigious awards are determined through a thorough six-month, invitation-only survey conducted by the Peerless Research Group, which gathers feedback from over 3,000 qualified shippers. Unlike typical popularity polls, the survey evaluates LTL carriers based on critical customer-centric factors such as on-time performance, value, technology, customer service, and operational excellence. The Quest for Quality Awards are regarded as the foremost measure of customer satisfaction and performance in the logistics industry.

Roadrunner distinguished itself by securing the top position nationwide in three key categories that matter most to customers: Value, Information Technology, and Operations. The company has been recognized for delivering exceptional performance for the cost, pioneering customer-centric technology, and setting new benchmarks in operational excellence and on-time performance.

"This is a historic moment for Roadrunner," said Tomasz Jamroz, President and Chief Operating Officer. "Our ranking shows that our relentless focus on operations, customer satisfaction, and building a high-performance culture truly works. We've earned our place among the nation's best not by chance but by design." Jamroz also noted that only one other LTL carrier has achieved the survey's benchmark score of 50, emphasizing Roadrunner's commitment to quality service. Image Credit: Roadrunner Corporate

To enhance its operational performance and support its goal of becoming a leading logistics provider, Roadrunner introduced semi-annual employee appraisals. This comprehensive evaluation system measures employees against 16 criteria, ensuring identification and rewarding of top talent across all departments. In 2025, the company completed its most rigorous appraisal cycle, resulting in salary increases of up to 40% for high performers, further solidifying its commitment to a results-oriented culture.

Tamara Clay, Senior Vice President and Head of Talent, emphasized the company's strategic investments in tools and automation to boost operational efficiency. Earlier in the year, Roadrunner was also named a 2025 Best Large Place to Work by Built In Chicago, reflecting its strong organizational culture. The company aims to cultivate a culture of extreme performance, making it the premier destination for top industry talent. Image Credit: Roadrunner Corporate

By implementing a performance-driven approach anchored in Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs), Roadrunner is positioning itself as the go-to choice for top-tier talent in North American logistics. In 2025, the company achieved a significant operational milestone by reducing its claims ratio to just 0.2%, a figure recognized by peers as best-in-class. "While this achievement represents one of the most dramatic operational turnarounds in LTL history, we're not stopping here. Our next target is 0.1%, and ultimately, we will become the first true zero-claims carrier in North America," concluded Jamroz.

Roadrunner Transportation Systems provides more direct long-haul metro-to-metro shipping than any other nationwide LTL carrier in the United States. With an extensive presence across over 40 metro markets and operations into Canada and Mexico, the company continues to seek innovative solutions to enhance logistics and transportation services.